Terms of Service

Last updated: September 24, 2026

Welcome to Glowerd. These Terms of Service govern your use of our website and your purchase of products from Glowerd.

By accessing our website or placing an order, you agree to these Terms of Service.

1. General Conditions

By using our website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

We reserve the right to refuse service, cancel orders, or limit quantities where reasonably necessary, including in cases of suspected fraud, abuse, or unauthorized activity.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information on our website are accurate and up to date.

However, product images may vary slightly from the actual product due to screen settings, lighting, manufacturing updates, or other factors.

We reserve the right to correct errors, update product information, or change product availability without prior notice.

3. Pricing and Payment

All prices displayed on our website are shown in the applicable currency at checkout.

We reserve the right to change prices at any time. Price changes will not affect orders that have already been accepted and confirmed.

Payment must be successfully completed before an order can be processed.

We use third-party payment providers to securely process payments.

4. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing your order, you will receive an order confirmation by email.

An order may be cancelled or refused where reasonably necessary, including if:

• The product is unavailable

• There is an obvious pricing or product information error

• Payment cannot be successfully processed

• We suspect fraudulent or unauthorized activity

• Shipping to the provided address is not possible

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.

5. Shipping and Delivery

Glowerd offers free standard shipping.

Orders are typically processed within 1–3 business days.

Estimated delivery times are approximately 3–6 business days in the EU (except Austria) and 5–8 business days in the United States & Austria after processing and shipment.

These delivery times are estimates and may vary due to factors outside our reasonable control.

For more information, please see our Shipping Policy.

6. Returns, Cancellations and Refunds

Consumers in the European Union generally have a statutory 14-day right of withdrawal for online purchases, subject to applicable legal exceptions.

Customers can use the “Return / Cancel Order” button located in the footer of our website to access the available return and cancellation options.

For complete information about returns, cancellations and refunds, please see our Return & Refund Policy.

Nothing in these Terms of Service limits any mandatory consumer rights that apply under applicable law.

7. Product Issues and Legal Guarantee

If a product is defective, damaged, incorrect, or does not conform to the agreement, please contact us.

Consumers may have legal rights and remedies under applicable consumer protection laws, including statutory guarantee rights.

These rights are not excluded or limited by these Terms of Service.

8. Intellectual Property

All content on the Glowerd website, including logos, graphics, images, text, product descriptions, designs, and other materials, is owned by or licensed to Glowerd unless otherwise stated.

You may not reproduce, distribute, modify, copy, or use our content for commercial purposes without our prior written permission.

9. Prohibited Use

You may not use our website or its content:

• For any unlawful purpose

• To commit or facilitate fraud

• To interfere with the operation or security of our website

• To attempt unauthorized access to our systems

• To collect or misuse personal information belonging to others

• To infringe the rights of Glowerd or third parties

10. Third-Party Services

Our website may use third-party services, including Shopify, payment providers, shipping providers, fulfillment providers, analytics services, and other technology providers.

These services may have their own terms and privacy policies.

Glowerd is not responsible for the independent terms, policies, or actions of third-party service providers, except where required by applicable law.

11. Website Availability

We aim to keep our website available and functioning properly, but we cannot guarantee that the website will always be available, uninterrupted, or completely free of errors.

We may temporarily suspend or modify parts of the website for maintenance, updates, security, or other operational reasons.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Glowerd will not be liable for losses caused by circumstances outside our reasonable control.

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is not permitted by law, including mandatory consumer rights.

13. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated version will be published on this page with a revised “Last updated” date.

Your continued use of our website after an update means that the updated Terms of Service apply to your future use of the website and purchases made after the update.

14. Governing Law

These Terms of Service are governed by the laws applicable in the Netherlands, without limiting any mandatory consumer protection rights that apply to consumers in their country of residence.

15. Contact Us

If you have questions about these Terms of Service, please contact us through our Contact Us page.

Glowerd

Email: glowerdsupport@gmail.com