Privacy Policy

Last updated: September 24, 2026

At Glowerd, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website.

1. Information We Collect

When you visit our website, place an order, contact us, or use certain features of our store, we may collect information such as:

• Your name

• Billing and shipping address

• Email address

• Phone number, if provided

• Order and transaction information

• Information you provide when contacting us

• Device and browsing information

• IP address

• Information collected through cookies and similar technologies

We only collect information that is reasonably necessary to operate and improve our store and provide our services.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfill your orders

• Arrange delivery of your purchases

• Process payments and refunds

• Provide customer support

• Handle returns, cancellations, and complaints

• Communicate with you about your orders

• Improve our website, products, and services

• Prevent fraud, abuse, and security issues

• Comply with applicable legal obligations

We do not sell your personal information to third parties.

3. Payment Information

Payments are processed through secure third-party payment providers.

Glowerd does not directly store your complete payment card details. Payment information is handled by the relevant payment provider according to its own privacy and security practices.

4. Sharing Your Information

We may share information with trusted service providers when necessary to operate our business.

These may include:

• Shopify, which provides our ecommerce platform

• Payment providers that process your transactions

• Shipping and fulfillment providers that help us deliver your order

• Customer service and technical service providers

• Analytics and marketing providers, where applicable

These providers only receive information that is reasonably necessary to provide their services or fulfill their legal obligations.

5. Shopify

Our store is hosted and operated using Shopify. Shopify processes certain personal information in connection with your use of our store, including information required to process orders and provide ecommerce services.

For more information about how Shopify handles personal information, please refer to Shopify's privacy policy.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to provide essential functionality, remember preferences, understand how visitors use our website, and improve our services.

Some cookies may be placed by third-party services that we use.

Where required by law, we will ask for your consent before using non-essential cookies.

You can manage your cookie preferences through the cookie settings available on our website.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our services, complete transactions, resolve disputes, maintain business records, and comply with legal obligations.

The exact retention period depends on the type of information and the reason it was collected.

8. Your Privacy Rights

Depending on where you live and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your personal information where legally permitted

• Request restriction of certain processing

• Object to certain uses of your information

• Withdraw consent where processing is based on consent

• Request a copy of certain personal information

To exercise an applicable privacy right, please contact us using the contact details below.

9. Children's Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children under 16 without appropriate legal authorization.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

11. International Data Transfers

Some of the service providers we use may process information outside the European Economic Area (EEA).

Where personal information is transferred outside the EEA, we rely on appropriate safeguards where required by applicable data protection law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements.

The updated version will be published on this page with a revised "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or want to exercise an applicable privacy right, please contact us:

Glowerd

Email: glowerdsupport@gmail.com