Return & Refund Policy

Last updated: September 24, 2026

At Glowerd, we want you to be completely satisfied with your purchase. If you change your mind about your order or experience an issue with your product, you can contact us and we will help you with the next steps.

1. Right of Withdrawal

If you are a consumer located in the European Union, you generally have the legal right to withdraw from your purchase within 14 days after receiving your order, without having to provide a reason.

The withdrawal period begins on the day you, or a third party designated by you, receives the product.

You can exercise your right of withdrawal through the “Return / Cancel Order” button located in the footer of our website, or by contacting us directly.

To exercise your right of withdrawal, please provide your order number and the email address used for your purchase.

2. Returning Your Product

After notifying us that you wish to withdraw from your purchase, you must return the product within 14 days.

The product should be returned in a condition that allows us to determine its nature, characteristics and functioning. You may handle and inspect the product to the extent necessary to determine whether you wish to keep it.

Please include, where reasonably possible:

• The product

• Original accessories

• Cables and components

• Original packaging

• Your order number or other proof of purchase

You are responsible for any decrease in the value of the product resulting from handling beyond what is necessary to assess the product.

Return address:

To request a return, please fill out the contact form on our website. After your return request has been reviewed and approved, we will provide you with the applicable return address and return instructions directly.

The return address is not publicly listed on our website.

3. Return Shipping Costs

When exercising the right of withdrawal, the customer is responsible for arranging and paying for the return shipping costs.

If the product is defective, damaged upon arrival, incorrect, or otherwise does not conform to the order, please contact us before returning the product. We will provide instructions for handling the issue.

4. Refunds

Once you validly withdraw from your purchase, we will refund the payments we have received from you.

Glowerd currently offers free standard shipping on all orders.

Refunds will normally be made using the same payment method that you used for the original transaction, unless you expressly agree to another method.

We may wait with the refund until we have received the returned product or until you provide evidence that you have sent the product back, whichever occurs first.

5. Damaged, Defective or Incorrect Products

If your product arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.

Please provide:

• Your order number

• A description of the issue

• Clear photos of the product

• Photos of the packaging where relevant

We will review the issue and provide appropriate instructions. Depending on the circumstances, this may include a replacement, repair, refund, or another remedy available under applicable consumer law.

You should not return a defective or incorrect product before receiving instructions from us.

6. Order Cancellations

If you want to cancel an order before it has been fulfilled, you can use the “Return / Cancel Order” button located in the footer of our website or contact us as soon as possible.

We will make reasonable efforts to stop the order before it enters processing or shipment. However, once an order has already been processed or shipped, it may no longer be possible to cancel it before delivery.

In that situation, you may still have the applicable statutory right of withdrawal after receiving the product.

7. Products That Cannot Be Returned

The statutory right of withdrawal does not apply to certain products or situations that are legally exempt.

If an exemption applies to a particular order, we will inform you where required by law.

8. Refund Timing

We aim to process approved refunds as quickly as possible.

Where the statutory right of withdrawal applies, refunds will be made within the legally applicable period. We may wait for the returned product or proof of return as described above.

The exact time it takes for the funds to appear in your account can also depend on your bank or payment provider.

9. Exchanges

We do not guarantee direct product exchanges.

If you would like a different product or variant, you can contact us and we will explain the available options. You may also use your applicable right of withdrawal and place a new order.

10. How to Contact Us

For returns, cancellations, damaged products or refund requests, please use the “Return / Cancel Order” button located in the footer of our website or contact us through our Contact Us page.

Please include your order number and the email address used to place the order so that we can locate your purchase quickly.

Glowerd

Email: glowerdsupport@gmail.com